When you contact PartsBox, you reach me — Jan, the founder and author of the software. There is no knowledge base to search first and no chatbot.
You are never routed to an outsourced call center or a support agent in another country. You write directly to the person who wrote the code and knows the whole product.
This is deliberate. Answering support myself keeps me close to the people who use PartsBox and to the problems they encounter. What I hear from customers guides the development of the product.
Support email: info@partsbox.com